Lean Library uses certain sub-processors to assist in providing its products and services. A sub-processor is a third party data processor engaged by Lean Library (who are managed by us) which may have access to process customer and/or end user data to the extent necessary to enable them to provide the relevant services to Lean Library, in accordance with the terms of a written contract between Lean Library and the sub-processor, as part of the provision of services by Lean Library to its Customers.

Current relevant third party service providers are listed below.

• Purpose: Hosts and provides our services to customers.  All data is encrypted in transit, and customers data is segregated logically to ensure no cross over of data.
• Types of data processed: All data submitted to the product. Including name, email, and role if the user opts to create a profile.
• Data location:EU.

Google Analytics:

• Purpose: Provides Lean Library and our customers with end user analytics such as number of visitors and page views.
• Types of data processed: Anonymised IP Address
• Data location: US

Sub-processors Used In Our Services

Our customer support uses a number of products when engaging with customers.

• Purpose: New customers implementation software to manage setup of new customers of our products.
• Types of data processed: Name, Email Address, IP Address, Organisation, Phone Number
• Applicable services: Customer support
• Data location: US

Zendesk:

• Purpose: Customer support management product which Lean Library uses to manage our customer and user support requests.
• Types of data processed: Name, Email Address, IP Address, Organisation, Phone Number
• Applicable services: Customer support
• Data location: EU

Aha!:

• Purpose: A product management workflow tool which includes a customer feedback module that allows Lean Library to collect, manage and respond to customer feedback and link it to our development ideas and roadmap.
• Types of data processed: Name, Email Address, Role
• Applicable services: Customer feedback
• Data location: EU

Salesforce:

• Purpose: Customer relationship management.
• Types of data processed: Name, Email Address, Role, Organisation, Phone Number
• Applicable services: Customer sales and support
• Data location: London, UK